I work for a large organization. At our main site there are most likely about 5000-8000 employees. With all the satelite facilities there are at least 10,000 employees. So imagine what I am thinking when I retrieve a phone message that says,
"Hi, this is Sarah. I just started working here and I need to find out what training I need to complete. Please get in touch with me as soon as possible."
Sure Sarah, of the 10,000 people who work here I am sure you are the only Sarah. I will just scroll through the names of everyone and once I find a Sarah, I will call you back. No I didn't forget to add the call back information, or not write it for her protection. The above was the message she left, verbatim. No phone number, no e-mail address, no last name, not even the name of her boss. Absolutely no way to track her down and return her call.
Sarah called back two days later, quite irate that no one had gotten back in touch with her. We explained that without any contact information, including her last name, it was rather impossible.
Her reply?
Oh.
